# Help & support

## Overview

Hopefully this guide helps you get started in Glue and answers any questions, but if you have an issue or would like to give feedback you will always be able to reach someone from our team.

For the best possible support on an issue, please try to give as much detail as you can on the issue in your first message — what were you expecting to happen in Glue and what happened instead? That will help us get back to you with a resolution faster!

## Ways to get support

### Reach out to us in Glue

1. Click on the Help (Question Mark) icon in the upper right side of the Glue app to expand the menu
2. Click "Contact support" to start a thread with the :zap:Glue Team
3. We will message back and forth about your issue or feedback directly in a Glue thread

<figure><img src="/files/oxI4JtBV5qg2wPKmkuIO" alt=""><figcaption><p>Press the ? icon to expand the Help menu</p></figcaption></figure>

<figure><img src="/files/uYaKU9hlVmng9GpoYGYH" alt="" width="563"><figcaption><p>Clicking "Contact support" will open a new thread with the Glue Team</p></figcaption></figure>

### Reach us via email

Send us an email at <support@glue.ai>

### Ask Glue AI

Glue AI has been trained on this entire guide as well as frequently asked questions from users. Start a thread with Glue AI or @mention it in an existing thread to get an immediate answer to your questions about Glue!

Also when you first submit a support thread in Glue, Glue AI will make a first attempt at answering your question, if it thinks it has the answer, but someone from our team will still always view and repsond to your request!

## Check our status page

If there are any incidents or outages to report, we will update our status page — [status.glue.ai](https://status.glue.ai). You can click the "subscribe to updates" button on that page to get emailed if any updates are posted to the status site.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.glue.ai/get-started/help-and-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.