Inbox

One inbox, one place to check ✅

What's in your Inbox?

Every Glue user's inbox is personalized to them and includes:

• Important threads

• Recently active groups

• Recently active direct messages

Every user only has one Inbox, even if you belong to multiple workspaces.

What makes a thread "important" to you?

• Mentioned directly in a thread message - you or the group @ mentioned

• Replied to the thread

• Started the thread

• Selected to Follow the thread in your inbox

Only your important threads show up in your inbox. If you want to see a thread in your inbox that doesn't meet this criteria, you should follow the thread.

If you would like to follow all threads from a particular group in your inbox, you can update the group notification settings.

Threads in your Inbox

Your important threads show up at the top of your inbox so you can keep track of active conversations. You have full control over which threads appear in your inbox and how you organize it.

Thread Inbox basics

Sort Threads by recent or unread

Users can choose to view their inbox chronologically (by last message sent) or with unread messages appearing first. The default is set to "Recent first."

You can switch this view at any time by clicking the ellipsis next to Threads at the top of your inbox, and choosing which sort option you'd like.

See all Threads

To see all of your threads in one view, click the ellipsis next to Threads and choose the See all option. Here your can toggle between the Threads you are currently following in your Inbox, Archived Threads, Sent Threads and All. This view makes it easy to take bulk actions on multiple, or find a thread you might have accidentally archived.

Thread Inbox actions

Users can take the following actions on any thread in their inbox to stay focused and informed.

These thread actions only affect your inbox — e.g. archiving a thread will not archive it for everyone on the thread, it will only archive from your inbox.

All of these actions can be taken by hovering over the thread name in the Inbox side bar. On the righthand side a check mark will appear next to the thread name, hover over that to see the full thread action menu. If you hover to the left side of the thread name, near the thread icon, a checkbox will appear that lets you select multiple threads.

Archive ✔️

Archiving a thread marks it done and moves it from your inbox to Archived. The thread will reappear in the inbox if there is a new message sent to the thread.

You can always access archived threads by clicking the ellipsis next to Threads and choosing the See all option and navigate to the Archived tab.

To move an archived thread back to your inbox, navigate to the Archived section of your inbox (see above) and simply click the inbox icon to move it back to the inbox. You can also multi-select multiple threads at once to move them to your inbox.

Unfollow 🔔

Unfollowing a thread will remove it from your inbox and mute notifications about that thread. You will still have access to the thread and can find it in the Feed, in your Groups tab, and through Search.

After you've unfollowed a thread, if another user @mentions you or a group you belong to in the thread, it will appear in your inbox again as thread that you are following.

Mark read / unread ✉️

Mark threads read or unread in your inbox depending on their status. Marking a thread unread will make the thread name bold in your inbox and return it to the top of your inbox if your Inbox is sorted by Unread.

Set a Reminder ⏰

If you're not ready to take action on a thread, but still want to keep your inbox clean, you can set a reminder on a thread for a specific time in the future.

Setting a reminder on a thread temporarily archives the thread from your inbox and has it reappear in your inbox at the selected time and date of your choosing.

Star ⭐️

Starring a thread moves it to a special Starred section of the inbox. Starred threads will remain pinned to this section. If there are no starred threads, the Starred section of the inbox is hidden.

Select all / multiple threads at once for actions

You can take bulk actions on your threads by multi-selecting or selecting all threads.

If you hover over the thread icon to the left of the thread name in the inbox, a checkbox will appear. Once you click the checkbox, a new menu will pop up that lets you select multiple threads, or select all at once. Once you've checked the boxes on the threads you want to take action on, you can choose the thread action you want to take — Archiving, Marking read/ unread, Unfollowing, or Starring.

Removing a thread from your inbox (by archiving, unfollowing or setting a reminder) is not the same as deleting a thread. These actions only remove the thread from your inbox. The thread still exists in Glue and can be accessed if you need it. You can still find that thread in any group it was sent to, via search, or by going to "See all" threads in your inbox. And the thread will reappear in your inbox if a new message is sent and the thread fits the "important to you" criteria.

Some people like to archive threads out of their inbox as they address them to reach "inbox zero," and others prefer to keep all their threads in the inbox. You can customize your inbox to your way of working!

Other Inbox actions

Some inbox actions can also be used on Groups and DMs. This functionality works in the same way that it does on a thread.

• Star
• Mark read / unread