Jira

Get rich link previews and auto-subscribe threads to Jira updates

The Jira integration makes it easy to track work from Jira without leaving Glue. When you share a Jira link, Glue shows a rich preview with the latest details and keeps the conversation up to date as things change.

Jira link previews

With this integration, Glue can unfurl Jira links so you can see issue details, status, and assignees right in the conversation. Statuses update in real time in these previews, so the information stays accurate as work moves forward.

Auto-subscribe to Jira updates

When you share a Jira issue link in a thread, Glue automatically subscribes the thread to updates for that issue. Whenever the issue's status, assignee, or key fields change, a system message is posted to the thread so everyone stays in the loop. If you don't want your thread subscribed to updates, remove the link preview before sending.

Setting up the Jira integration

To set up Jira, just paste a Jira link into a thread in Glue and send the message (with the link preview attached). The first time you do this:

• The Jira app is added to your workspace automatically.

• A prompt will appear asking you to connect Jira to Glue. Click Connect.

• A browser pop-up will open, redirecting you to Jira. If you're already logged in, the authorization will complete automatically. If not, you'll be prompted to enter your Jira credentials and choose the Jira site you want to connect.

• You will see a confirmation message once Jira is successfully connected.

Each person will be prompted to authorize their own Jira account once. Once setup is complete, the thread will be subscribed to updates from the Jira link you sent.

You don't need to add the Jira app to a thread to auto-subscribe to updates — just share a link with the link preview. If you do not want your thread subscribed to updates, remove the link preview before sending.

If the Jira app is removed from the workspace, an admin will need to re-add the integration manually to re-enable functionality.

Supported resource types

Resource Type	Preview Format	Example
Issues	Issue • KEY-123: Issue Title	Issue • WEB-482: Fix login redirect
Epics	Epic • KEY-123: Epic Title	Epic • WEB-400: Checkout redesign
Projects	Project • Project Name	Project • Website Relaunch
Boards	Board • Board Name	Board • Mobile Sprint Board

Troubleshooting

Link previews are not appearing

• Make sure the Jira app is installed in your workspace.

• Confirm you've authorized your Jira account.

• Check that you have access to the linked Jira project or issue.

I do not want my thread auto-subscribed to app updates

• Just remove the link preview before sending and your thread will not be subscribed to updates.

App updates are not sending for a link I sent

• Make sure you include the rich link preview when you send the link to the thread. If you removed the link preview, the thread will not be subscribed.

• App updates are only supported in threads, not in other chat types.

How do I unsubscribe my thread from an app update

• Open the thread resource sidebar

• Locate the shared link resource and click the 3 dot menu

• Click "Stop updates"