Introduction to messaging

Glue offers flexible messaging to help your team communicate effectively. Whether you're having a quick chat, coordinating with multiple teams, or discussing a complex project, Glue adapts to how you work.

Understanding Glue's messaging types

Glue has three core ways to communicate, each designed for different scenarios:

Message Type	Best For	Key Feature
Direct Messages (DMs)	One-on-one conversations	Private, focused communication between two people
Group Chat	Real-time team updates and casual discussion	All group members see messages in a shared space
Threads	Organized discussions with specific people	Add or remove participants as the conversation evolves; organize messages by topic

When to use each type

Use Direct Messages when:

• Having a private conversation with one person

• Sharing confidential information

• Following up on a quick question

Use Group Chat when:

• Broadcasting updates to an entire team

• Having casual, real-time conversations

• Sharing information everyone in the group should see

Use Threads when:

• Discussing a specific topic or project

• Coordinating across multiple groups and individuals

• Keeping organized records of decisions

• The conversation involves people from different groups

Tip: Any message can become a thread! If a Group Chat or DM grows into a larger discussion, simply create a thread from that message to bring in additional participants.

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Formatting your messages

Glue messages support various content types to help you communicate effectively:

• Attachments - Share files, images, and documents directly in messages

• Emojis - Add reactions and express yourself with emoji

• Links - URLs automatically become clickable links

• Mentions - Use @ to notify specific people or groups (see detailed section below)

• Quote replies - Reference previous messages to maintain context

• @ Glue AI - Include Glue's AI assistant for help, summaries, or information

Text formatting

Format your messages for better readability and emphasis:

Basic formatting

• Bold text - Wrap text in **asterisks** or use Cmd/Ctrl + B

• Italic text - Wrap text in *single asterisks* or use Cmd/Ctrl + I

• Code - Wrap text in `backticks`

Structure

• Bulleted lists - Start a line with - or *

• Numbered lists - Start a line with 1., 2., etc.

• Headings - Use # for Heading 1, ## for Heading 2, ### for Heading 3

  • Note: Always include a space after the # symbols

• Dividers - Type --- on its own line to create a horizontal line break

Note: There is currently not support for sending formatted tables in a message. Only Glue AI can send a table.

Code blocks

For sharing code snippets, use triple backticks:

```your code here```

Pasting formatted text from another app will carry the formatting over to Glue!

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Mentioning and notifying users and groups

Mentions (@) are powerful tools for getting attention and adding people to conversations. How they work depends on the context.

@ Mentions in Threads

Threads are flexible - you can add and remove participants as conversations evolve. Mentions help manage this.

Creating a new thread with @ mentions

When you @ mention someone while creating a thread:

1. They're automatically added to the recipient list

2. You can remove them before sending if needed

3. Once sent, they'll receive a notification and see the thread in their inbox

@ Mentioning in existing threads

The behavior depends on whether the person is already a recipient:

If they're NOT already on the thread:

• You'll see a prompt asking if you want to add them

• By default, they're NOT added automatically

• If you choose to add them, they'll be notified when you send the message

• If you don't add them, their name appears as a clickable reference (no notification)

If they're already on the thread:

• They receive a notification highlighting your mention

• The thread appears prominently in their inbox with a badge

@ Mentioning Users or Groups in Group Chats or DMs

Group chats and DMs are inherently private, so mentioning other users and groups does NOT add them to the conversation if they are not already in the group. Keep this in mind when tagging people!

When @ mentioning a user or group who is not in the Group or DM

• The @ mention will only show up as a reference.

When @ mentioning the user you are DMing or the Group you are Group chatting

• The @ mention will alert the user or Group by putting a red badge next to the chat in their inbox.

@ Mentioning an entire group

You can notify all members of a group by @ mentioning the group name in a thread where that group is already a recipient. This works similarly to @here or @channel in other platforms.

💡 Tip: Group mentions only work when the group is already a recipient on the thread.

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@ Mentioning Thread Names

• You can @ mention a thread name in any message to reference relevant discussions.

• This sends a formatted link to the thread directly in line with the rest of your message.

• Note: Mentioning a thread does not send an alert to anyone.