Miscellaneous

Various questions asked by our users

How do I change the send message shortcut?

The default keyboard shortcut to send a message in Glue is Cmd+Enter, and Enter is the keyboard shortcut to add a new line in your message. However, for those who prefer to use Enter to send a message in Glue, you can change this under the Preferences menu.

Are there bots in Glue?

We have not released bot functionality in Glue yet, but this is coming soon! We will allow users to create their own lambdas to take actions, send messages, etc in Glue.

How do I turn off email notifications?

When you download our desktop or mobile app and enable push notifications, we will turn off email notifications for your account to avoid duplicate notifications.

If you do not want to enable push notifications but also want to stop receiving email notifications about new messages, go to Preferences and change your push notification settings to Nothing.

Note that you will still receive notifications for any new requests or invitations.

Why didn't I set a password?

Glue does not use passwords. You can either log in using Google single sign on or with your email address and a one time log in code that we will send to your email. As long as your session stays active, you will not need to re-log in to Glue every time you use it.

Can I export my data from Glue?

We currently do not have a self service way to export your message history from Glue. If you need to export your data, please contact our support team in Glue or via email.

Please specify:

• Date range for the export

• Data format (JSON or EML)

• All workspace data or specific user

We can provide message data in JSON or EML (email file) format. The EML export puts each message in a separate file grouped into folders by thread.

The export will include all message data including DMs and private threads. If you want to scope by user we can export just threads visible to certain users.

If you are canceling, we can provide the export until 30 days after you cancel.

Does Glue has an availability indicator to show when users are active or away?

No, Glue does not currently have an online indicator, and this is intentional. We do have the ability to set your time zone and work schedule to let your team know your availability by day, and set a status to say if you're out of office or in a meeting. Please share feedback with us at [email protected] if this is a blocker to using Glue and let us know more about your use case.

Is Glue HIPAA or FINRA compliant?

No, Glue is not currently certified for HIPAA or FINRA compliance. Please refer to our security and privacy policy information for the latest information on our security posture. If you are interested in using Glue but require a specific compliance certification to do so, please email [email protected] to let us know. We are always tracking these requests to determine which certifications to prioritize.

How can I add an emoji to a thread name?

Adding emojis to thread names makes chatting in Glue more fun.

Easily add emojis with the emoji shortcut — type a semi colon and then at least two letters and then an emoji picker will appear.

You can also use your device's system shortcut for emojis or check if your keyboard has an emoji button.

Some ideas for using emojis:

Add a checkmark to the beginning of a thread name when a project is done

Include a checkmark to show a thread is done

Is there a limit on the number of admins that can exist in a workspace?

For our startup plan, yes there is a limit of one admin. If you want to add an additional admin, you will need to upgrade plans.

For our business and enterprise plans, you can have unlimited admins.

See our pricing page for the latest details.