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  1. FAQ

Miscellaneous

Various questions asked by our users

PreviousRelease NotesNextTroubleshooting Questions

Last updated 6 days ago

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How do I change the send message shortcut?

The default keyboard shortcut to send a message in Glue is Cmd+Enter, and Enter is the keyboard shortcut to add a new line in your message. However, for those who prefer to use Enter to send a message in Glue, you can change this under the Preferences menu.

Are there bots in Glue?

We have not released bot functionality in Glue yet, but this is coming soon! We will allow users to create their own lambdas to take actions, send messages, etc in Glue.

How do I turn off email notifications?

When you download our desktop or mobile app and enable push notifications, we will turn off email notifications for your account to avoid duplicate notifications.

If you do not want to enable push notifications but also want to stop receiving email notifications about new messages, go to Preferences and change your push notification settings to Nothing.

Note that you will still receive notifications for any new requests or invitations.

How do I send a GIF?

You can send GIFs in Glue by uploading GIFs into the message editor.

On the Mac app, you can drag and drop in a GIF straight from the site.

On all of our apps, you can upload GIFs you have saved on your device via the attachment icon or dragging and dropping. We do not currently have an integration with a tool like Giphy to search for GIFs directly in Glue.

Why didn't I set a password?

Glue does not use passwords. You can either log in using Google single sign on or with your email address and a one time log in code that we will send to your email. As long as your session stays active, you will not need to re-log in to Glue every time you use it.

Can I export my data from Glue?

We currently do not have a self service way to export your message history from Glue. If you need to export your data, please in Glue or via email.

Please specify:

  • Date range for the export

  • Data format (JSON or EML)

  • All workspace data or specific user

We can provide message data in JSON or EML (email file) format. The EML export puts each message in a separate file grouped into folders by thread.

The export will include all message data including DMs and private threads. If you want to scope by user we can export just threads visible to certain users.

If you are canceling, we can provide the export until 30 days after you cancel.

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