Billing

Understanding Glue's billing

  • You are charged for each member of your workspace.

  • You are not charged for:

    • External users (e.g., contractors or clients) added to groups or threads who are not workspace members.

Billing updates automatically when you add or remove users.

  • Monthly plans: Charges adjust on the next billing cycle.

  • Annual plans: Credits are applied for removed users in the following billing cycle.

Glue Plan Options

Glue currently offers two subscription options:

Plan Type
Price
Billed

Monthly

$8/user/month

Charged monthly

Annual

$7/user/month

Charged annually

➡️ See glue.ai/pricing for the most current pricing.

❗ Glue does not currently offer a freemium plan. However, all new accounts start with a 30-day free trial.

Accessing Your Billing Information

You can only view and manage billing from a web browser. Billing settings are not available in the mobile or desktop apps.

How to View Your Billing Information
  1. Log in to Glue using a web browser.

  2. Click your workspace logo in the top right corner.

  3. Select your workspace name to open Workspace Settings.

  4. Go to the Billing tab.

Making Changes to Your Subscription

To update payment info, switch plans, or cancel your subscription:

  1. Click "Manage Billing".

  2. This opens the Stripe customer portal.

From here, you can:

  • Update payment method

  • Change billing address

  • Switch between monthly and annual plans

Find the Billing tab in your Workspace Settings in the web app
Stripe billing portal where you can make changes to your subscription

Managing Users and Charges

Adding Users

If you add users mid-cycle:

  • Monthly plans: You’ll be billed for those users at the start of the next month.

  • Annual plans: You’ll be billed a prorated amount for each new user through the end of your annual term.

Example: If your annual plan ends in March and you add a user in January, you’ll only be billed for 2 months for that user.

🧑‍💼 Manage users under Workspace Settings > Members.


Canceling Your Subscription

For Self-Serve Plans (Signed up in Glue)

You can cancel at any time to avoid charges for the next billing period.

  1. Log in on a browser and go to Billing in your Workspace Settings.

  2. Click "Manage Billing".

  3. In the Stripe portal, click "Cancel subscription" and follow the prompts.

  4. Make sure you see a cancellation confirmation message.

⚠️ Refunds are not available for unused time during a billing cycle.

For Custom Contracts

If you are on a custom enterprise contract, please contact your Glue sales representative to cancel.

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