Billing
Understanding Glue's billing
You are charged for each member of your workspace.
You are not charged for:
External users (e.g., contractors or clients) added to groups or threads who are not workspace members.
Billing updates automatically when you add or remove users.
Monthly plans: Charges adjust on the next billing cycle.
Annual plans: Credits are applied for removed users in the following billing cycle.
Glue Plan Options
Glue currently offers three plan options:
Startup
$6/user/month for annual plan $7/user/month for monthly
First 5 users free Up to 5 groups Unlimited threads Unlimited message history Unlimited apps & webhooks Unlimited external users Open-source AI models Public API access
Business
$12/user/month for annual plan $14/user/month for monthly
All Startup features + Unlimited groups Data imports up to 100mb Multiple admins Premium AI models:
Enterprise
Contact us
All Business features + Unlimited data import SAML & SCIM capabilities Priority support White glove onboarding
➡️ See glue.ai/pricing for the most current pricing.
❗ Glue does not currently offer a freemium plan. However, all new accounts start with a 30-day free trial, and the Startup plan includes the first 5 users for free.
Accessing Your Billing Information
You can only view and manage billing from a web browser. Billing settings are not available in the mobile or desktop apps.
This link should take you straight to your billing settings in a web browser, if you are a workspace admin.
How to View Your Billing Information
Log in to Glue using a web browser.
Click your workspace name and logo in the upper left corner.
Select your workspace name to open Workspace Settings.
Go to the Billing tab.
Making Changes to Your Subscription
To update payment info, switch plans, or cancel your subscription:
Follow the steps to go to the Billing tab.
Click "Manage Billing".
This opens the Stripe customer portal.
From here, you can:
Update payment method
Change billing address
Switch between plan types
Cancel your subscription
Managing Users and Charges
Adding Users
If you add users mid-cycle:
Monthly plans: You’ll be billed for those users at the start of the next month.
Annual plans: You’ll be billed a prorated amount for each new user through the end of your annual term.
Example: If your annual plan ends in March and you add a user in January, you’ll only be billed for 2 months for that user.
🧑💼 Manage users under Workspace Settings > Members.
Canceling Your Subscription
For Self-Serve Plans (Signed up in Glue)
You can cancel at any time to avoid charges for the next billing period.
Log in on a browser and go to Billing in your Workspace Settings.
Click "Manage Billing".
In the Stripe portal, click "Cancel subscription" and follow the prompts.
Make sure you see a cancellation confirmation message.
⚠️ Refunds are not available for unused time during a billing cycle.
For Custom Contracts
If you are on a custom enterprise contract, please contact your Glue sales representative to cancel.
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