Billing

Understanding Glue's billing

• Glue charges per deployed user

  • You will be charged for all the users who are members of your workspace.

  • You will not be charged for any external users who are added to groups or threads, but are not members of your workspace.

  • If you add or remove users, your billing will update automatically. Annual plans will receive credits for unused users for their next billing cycle.

• Glue offers monthly and annual plans

  • Current pricing is $7/user/month for an annual plan, or $8/user/month for a monthly plan, but please refer to glue.ai/pricing for the latest information.

How to find your billing information

If you are the admin of your workspace, you can view and modify your billing information while logged into Glue in your browser. You cannot view or makes changes to billing from the apps, you must log in on a browser.

• Log in to Glue on a web browser

• Navigate to your workspace settings

  • Click on your logo in the upper righthand corner and then click on your workspace name to open the workspace settings menu

• Go to the billing tab in your workspace settings

• If you'd like to make any changes to your subscription, click on "Manage billing" which will launch you into a portal in Stripe

Find the Billing tab in your Workspace Settings in the web app

Stripe billing portal where you can make changes to your subscription

Changing payment information or switching plan types

• Navigate to your billing tab in your workspace settings while logged in on a browser
• Click on "Manage billing"

• This will launch you into your stripe payment page. Here you can add a payment method, update your billing information or update you subscription to switch between monthly and annual plans

Paying for additional users

If you add more users after you first create your workspace, you will be charged at the beginning of the next month for users added during the month. Users can be managed in the "Members" section of your workspace settings.

If you are on an annual contract, you will only be charged a pro-rated amount for the additional users through the end of your annual contract. So if you added a new user in January and your annual contract ends in March, you'd only be charged for that user for 2 months.

Canceling

You can cancel your plan directly in Glue if you signed up in the product. You can cancel any time before your subscription period ends (monthly or annual) to not be charged for the next period. We unfortunately cannot offer refunds in the middle of a subscription term.

• Navigate to your billing tab in your workspace settings while logged in on a browser
• Click on "Manage billing"

• This will launch you into your stripe payment page. Click on the "Cancel subscription" button and follow the cancelation prompts. Make sure you get a cancelation confirmation message.

If you are on a custom contract with us, please reach out to your sales representative about canceling.

Free Trial

We currently offer a 21 day free trial when you first sign up for Glue. We do not require a credit card to start your trial. At the end of the 21 days, you will be prompted to upgrade if you decide to move forward with Glue and you will be asked for payment information at that time.

You can add an unlimited number of users to your trial, so you can really see the benefit of communicating in Glue.