Billing
Understanding Glue's billing
You are charged for each member of your workspace.
You are not charged for:
External users (e.g., contractors or clients) added to groups or threads who are not workspace members.
Billing updates automatically when you add or remove users.
Monthly plans: Charges adjust on the next billing cycle.
Annual plans: Credits are applied for removed users in the following billing cycle.
Glue Plan Options
Glue currently offers three plan options:
Startup
$6/user/month for annual plan $7/user/month for monthly
First 5 users free Up to 5 groups Unlimited threads Unlimited message history Unlimited apps & webhooks Unlimited external users Open-source AI models Public API access
Business
$12/user/month for annual plan $14/user/month for monthly
All Startup features + Unlimited groups Data imports up to 100mb Multiple admins Premium AI models:
Enterprise
Contact us
All Business features + Unlimited data import SAML & SCIM capabilities Priority support White glove onboarding
➡️ See glue.ai/pricing for the most current pricing.
Accessing Your Billing Information
You can only view and manage billing from a web browser. Billing settings are not available in the mobile or desktop apps.
This link should take you straight to your billing settings in a web browser, if you are a workspace admin.
Managing Users and Charges
Adding Users
If you add users mid-cycle:
Monthly plans: You’ll be billed for those users at the start of the next month.
Annual plans: You’ll be billed a prorated amount for each new user through the end of your annual term.
Example: If your annual plan ends in March and you add a user in January, you’ll only be billed for 2 months for that user.
🧑💼 Manage users under Workspace Settings > Members.
Canceling Your Subscription
For Self-Serve Plans (Signed up in Glue)
You can cancel at any time to avoid charges for the next billing period.
Log in on a browser and go to Billing in your Workspace Settings.
Click "Manage Billing".
In the Stripe portal, click "Cancel subscription" and follow the prompts.
Make sure you see a cancellation confirmation message.
⚠️ Refunds are not available for unused time during a billing cycle.
For Custom Contracts
If you are on a custom enterprise contract, please contact your Glue sales representative to cancel.
Last updated
Was this helpful?