Overview of messaging in Glue

Glue is designed to adapt to how your team actually works. Whether you're having a quick one-on-one chat, coordinating with your department, or managing a complex project across multiple teams, Glue gives you the flexibility to communicate in the way that makes the most sense.

Three ways to communicate

Glue offers three core message types, each optimized for different situations:

Threads

Threads are the core of Glue. These are organized discussions with specific participants that you can add or remove as the conversation evolves.

Perfect for:

• Project coordination across multiple people and groups

• Discussions that need focused participants

• Topics that require organized back-and-forth conversation

Threads

Direct Messages (DMs)

One-on-one private conversations between two people.

Perfect for:

• Quick questions that don't need a group audience

• Private or sensitive discussions

• Following up individually with someone

Direct messages

Group Chat

Shared conversations where all members of a group can participate.

Perfect for:

• Team announcements and updates

• Real-time casual discussion

• Information everyone in the group should see

Group chat

Choosing the right message type

Not sure which to use? Here's a quick guide:

Your Situation	Use This
Coordinating specific people on a topic	Thread
Discussion involves people from different groups	Thread
Need to keep organized records of decisions	Thread
Need to chat privately with one person	Direct Message
Want everyone in a group to see something	Group Chat
Quick informal team conversation	Group Chat

Flexible by design: Any message can become a thread! If a conversation in Group Chat or a DM grows beyond its original scope, you can create a thread from that message to bring in additional participants.

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What you can do with messages

All message types in Glue support rich features to help you communicate effectively:

Express yourself

• Text formatting - Bold, italics, headings, lists, and code blocks

• Emojis and reactions - Add personality and quick responses

• Attachments - Share files, images, and documents

Get attention and organize

• @ Mentions - Notify specific people or reference threads

• Quote replies - Respond to specific messages with context

• Glue AI - Get help, summaries, or information by mentioning @Glue AI

Manage your messages

• Edit messages - Fix typos or update information

• Delete messages - Remove messages you've sent

• Search - Find past conversations and information

Explore formatting and rich content →

Formatting your messages

Master mentions and notifications →

Mentions and notifications

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Ready to dive deeper? Explore:

• Threads - Master Glue's most powerful messaging feature

• Using Glue AI - Enhance your workflow with AI assistance

• Keyboard shortcuts - Work faster with keyboard commands

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