Notification Troubleshooting

Something not working as expected with notifications? Check out some troubleshooting tips below.

Not receiving notifications

Troubleshooting steps

1. Check that notifications are enabled in Glue

2. Check that your device is not in a do not disturb mode

3. Check for additional settings based on your device type

Check that notifications are enabled in Glue

The first troubleshooting step across devices is to check your notification preferences in Glue.

1. Navigate to your preferences menu and make sure notifications are enabled. This is per device, so even if you have them enabled on one device, they might not be enabled on another.

2. If notifications have not been enabled for your device, follow the prompts to turn them on.

3. If notifications are disabled for your device, you will need to go into your device settings to turn them back on.

4. If notifications are enabled, press the "send test notification" button to see if a notification comes through.

5. Double check what you have inbox notifications set to — unless you have push notifications set to "All inbox messages" you will not receive push notifications for every message.

If your notifications are enabled, press the "send test notification" button for testing

Check that your device is not in a "do not disturb" mode

Make sure your device's do not disturb or focus mode are turned off - the name of this setting will be dependent on your device type.

• Macs - make sure Do Not Disturb or Focus settings are off.

• Windows - make sure Focus Assist and Quiet Hours are off.

Note for Apple Users: If you are signed into your Mac and iPhone with the same Apple ID, both devices will enter Do Not Disturb mode if you enable the setting on one of the devices.

Check additional settings based on your device type

Mac

Update your macOS notification preferences

1. Open your computer's System Preferences, then click Notifications.

2. Select Glue from the list.

3. Make sure the Allow Notifications from Glue toggle is on and your alert style is set to either Banners or Alerts.

4. If you do not see Glue as an app in your Notifications settings, try deleting the Glue app and reinstalling it.

Check your macOS Do Not Disturb settings

1. Click the toggles icon in the top right corner of your screen to open the Mac Notification Center.

2. Click Do Not Disturb and make sure it’s toggled off.

iOS

Force quit the app and restart your device

Sometimes notification issues can be fixed by restarting your phone or tablet.

Update your iOS notification preferences

1. Open your phone's System Preferences, then click Notifications.

2. Select Glue from the list.

3. Make sure the Allow Notifications from Glue toggle is on and your alert style is set to either Banners or Alerts. Check your iOS Do Not Disturb settings

4. Swipe down from the upper righthand corner of your screen to pull up your actions menu.

5. Look for the Focus button with the moon icon and make sure all focus modes are turned off.

Uninstall and reinstall the Glue app on your phone

Android

Force quit the app and restart your device

Sometimes notification issues can be fixed by restarting your phone or tablet.

Check your Google Play Services settings

1. Open the Settings app on your Android device.

2. Click Application manager, then locate Google Play Services.

3. Make sure Show notifications is checked.

Note: Google Play Services is required to receive notifications on Android. Make sure your device is supported.

Uninstall and reinstall the Glue app on your phone

Browser

For all browser types, check your device's system settings to make sure your browser is allowed to send notifications.

Chrome

1. From the Chrome menu at the top of your screen, select Settings.

2. Click Privacy and security in the left sidebar, then click Site Settings.

3. Below Permissions, select Notifications.

4. Make sure Sites can ask to send notifications is toggled on.

5. Make sure app.gluegroups.com shows up under "Allowed to send notifications"
6. Note: If you are using Chrome on a Mac, you will also need to go into your Mac system settings > notifications and allow notifications from "Google Chrome Helper (Alerts)"

Edge

1. From the Edge menu at the top of your screen, click the three dots icon.

2. Click Cookies and site permissions in the left sidebar.

3. Below All permissions, select Notifications.

4. Make sure Glue is included in the Allow section.

Firefox

1. From the Firefox menu at the top of your screen, select Preferences.

2. Click Privacy & Security in the left sidebar.

3. Below Permissions, click the Settings button next to Notifications.

4. Make sure your Glue workspace is included in the Notifications Permissions list.

Safari

1. From the Safari menu at the top of your screen, select Preferences.

2. Click Websites, then select Notifications from the left sidebar.

3. Make sure your Glue workspace is allowed to send notifications.

Note: If you have an external monitor plugged in, the push notification will still appear on your main device, even if Glue is open on the external monitor.

No notification sounds

Check your notification sound preferences in Glue, check your device's notification settings and send yourself a test notification!

Mac

Check if sounds are enabled

1. Open your computer's System Preferences.

2. Select Notifications.

3. Find Glue in the list and make sure Play sound for notifications is enabled.

4. If using a browser, find the browser in the list and sure Play sound for notifications is enabled.

Check your audio output settings

1. Open your computer's System Preferences.

2. Select Sound, then click Sound Effects.

3. Next to Play sound effects through, check to see if the correct device is selected, then make sure your alert volume is turned up.

4. Make sure the box next to Play user interface sound effects is checked.

Send a test notification

1. Click your profile picture in the upper righthand corner.

2. Select Preferences from the menu.

3. Scroll to Push notifications (this device) and click the "Send test notification" button.

Windows

Check Windows notification settings

1. On Windows 10, click the Start menu.

2. Select Settings, then System.

3. From the left sidebar, click Notifications & Actions.

4. Find your Browser in the list and check if Play a sound is enabled.

Send a test notification

1. Click your profile picture in the upper righthand corner.

2. Select Preferences from the menu.

3. Scroll to Push notifications (this device) and click the "Send test notification" button.

Note: If you are using an external monitor, try disconnecting your monitor and then running the test notification to see if the problem persists.

Still having issues?

If you try our troubleshooting and still have issues, you can reach out for support. Please specify what exactly isn't working in your message — is it not seeing notifications, not hearing the sound, or something else? What were you expecting to happen, and what actually happened? The more detail the better! If you're able to send screenshots or screen recordings too that helps.