Introduction to Messaging in Glue

Messaging in Glue is very flexible. A message can be sent as a chat to one Group (Group Chat) or to one Person (DM), or a message can be sent in a Thread to multiple Groups and People at the same time. Threads organize the back and forth messages about a specific topic, and Groups and People can be added or removed as the conversation evolves. Any individual message (whether sent as a Group Chat, DM, or in a Thread) can be used to create a new Thread at any time.

Message Features

• Attachments

• Bulleted and numbered lists

• Code blocks

• Emojis

• Links

• Mentions

• Quotes

Note: There is currently not support for sending formatted tables in a message. Only Glue AI can send a table.

Adding and notifying people with mentions

@ Mentioning Users or Groups in Threads

What happens when you @ mention a user or group who is not already on the thread

When creating a new thread

• The user or group will be automatically added to the recipient list in your thread, but you can always remove them before sending the thread.

• The @ mention in the message body will alert anyone who is a recipient on the new thread and put the thread in their inbox.

When messaging an existing thread

• You’ll see an option to add the user or group to the thread.

• By default, they are not added—you must choose to add them.

• If you do add them to the recipient list, once you send the message with the @ mention, they will be notified of the @ mention in their thread inbox.

• If you don’t add them, their name will appear as a reference that others can click on.

@ Mentioning Users or Groups in Group Chats or DMs

When @ mentioning a user or group who is not in the Group or DM

• The @ mention will only show up as a reference.

When @ mentioning the user you are DMing or the Group you are Group chatting

• The @ mention will alert the user or Group by putting a red badge next to the chat in their inbox.

You can alert an entire Group in the group chat or a thread they are a recipient on by sending a message that @ mentions the group name. This behaves like the @here or @channel functionality you might be used to. The group must be a recipient already.

Mentioning Thread Names

• You can @ mention a thread name in any message to reference relevant discussions.

• This sends a formatted link to the thread directly in line with the rest of your message.

• Note: Mentioning a thread does not send an alert to anyone.