Troubleshooting Questions

Why isn't my desktop or mobile app working?

Here are some quick ways to troubleshoot any app issues:

• Please check to confirm that you are on the most recent OS on desktop and mobile.

• Check for updates in the App Store or Play Store depending on your device.

• Try force quitting the Glue app and restarting it.

My Inbox shows I have an unread message, but I can't find it

It's possible you have an unread message in the "More" section of your thread inbox. If you sort your inbox by "Unread First," any unread messages will sort to the top and be visible to you. You can then read or mark the messages as read to clear the unread badge.

Try sorting your inbox by unread instead of recent

I didn't receive an email with my login code for Glue

Please try the following steps if you've not received the login code:

• Check Spam/Junk Folder

• Verify Email Address: Make sure the email address used was spelled correctly and matches your Glue account and/or email that was invited to Glue

• Email Filtering: Check if there are any filters or email rules that may be moving Glue emails to a folder other than the inbox.

• Resend Code: Try logging in again after a few minutes in case there was a temporary issue.

• IT Restrictions: If you are using a corporate email, there might be restrictions or firewall settings blocking emails from new senders. If your company does this, contact your IT department to whitelist Glue's email domain.

• Sign in with Google (if available): If you have a Google account, you can bypass using the login code and use your Google account to authenticate.

• Contact our support team: If you've tried all the troubleshooting steps, please reach out to our support team and include the impacted email address and details about your login experience.

I am having an issue using the login code

Please make sure you are using the code within a few minutes of receiving it, as the code expires. Otherwise you will need to try logging in again to get a new code. If you continue to have issues, please contact our support team. If you reach out about a login issue, please specify where in the login process the issue is happening and what you see when you try to login.

I am having general issues logging in on the browser

If you are noticing anything off while trying to log in to Glue on a browser (frozen pages, showing a paywall, etc), try clearing your browser's cache or deleting the site data for app.gluegroups.com from your browser. It's possible if you've visited the site in the past that it's storing old data from a prior visit. Clearing your cache should refresh your log in experience.

My notifications aren't working

Please see the notification troubleshooting documentation.

If you try our troubleshooting and still have issues, you can reach out for support. Please specify what exactly isn't working in your message — is it not seeing notifications, not hearing the sound, or something else? The more detail the better! If you're able to send screenshots or screen recordings too that helps.